Inbox
Contacts
🔒 Admin panel
← Back to inbox
Add / edit contact
Numbers without a country code get your default (91) added automatically.
Import / export
CSV columns:
phone,name,labels,notes,opted_out (header row required). Duplicates and missing country codes are handled automatically.
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Import WhatsApp chat
Bring an existing conversation into the inbox. In WhatsApp open the chat → ⋮ / contact name → Export chat. Choose Attach media to also import photos/videos (a
.zip), or Without media for text only (a .txt). Upload the file below.
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Contacts (0)
🔍
| Phone | Name | Stage | Labels | Notes | Status |
|---|
Broadcast campaigns
| # | Date | Template | Lang | Total | Sent | Failed | Delivered | Read |
|---|
Scheduled campaigns
Broadcasts queued to send at a future time. Set these up from the inbox's Broadcast window.
| # | Send at | Template | Recipients | Status |
|---|
Add quick reply
Quick replies
| Title | Text |
|---|
Welcome message
Out-of-office message
Opt-out / opt-in replies
Sent automatically when a customer replies STOP or START.
Create a template
Templates are defined in
templates.js. Pick one and submit it to Meta for approval.Your templates
| Name | Language | Category | Status |
|---|
Add agent
Once you add an agent, the inbox will require login. Agents' sent messages are tracked for analytics.
Agents
| Username | Name | Department | Role |
|---|
Performance analytics
| Agent | Messages sent | Conversations | Avg. first response |
|---|
Activity log
Every user interaction — logins, messages, media, stage changes, admin actions — most recent first.
| Time | User | Action | Detail |
|---|
Total estimated spend
—
By message type
| Category | Messages | Cost |
|---|
By day (last 30)
| Day | Messages | Cost |
|---|
Pricing (per message)
Set these to your real Meta rates — costs are estimated from them at send time.
Default country code
Applied to imported/added numbers that have no country code (e.g. a 10-digit local number).
CRM stages
Comma-separated pipeline stages customers move through. Agents classify customers into these from the inbox.
GIF / Sticker picker
Add either key below to enable GIF & sticker search in the inbox — you only need one. If both are set, Tenor is used.
Open this link (the API often won't show up in search) → pick your project → Enable. Then Credentials → Create credentials → API key.
Easiest option: go to developers.giphy.com → Create an App → API → copy the key.
About
WhatsApp Cloud API dashboard for Nizan Makeovers. Admin access is granted to agents with the admin role — manage them in the Agents tab.