Inbox
Contacts
🔒 Admin panel
← Back to inbox
Add / edit contact
Numbers without a country code get your default (91) added automatically.
Import / export
CSV columns:
phone,name,labels,notes,opted_out (header row required). Duplicates and missing country codes are handled automatically.
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Import WhatsApp chat
Bring an existing conversation into the inbox. In WhatsApp open the chat → ⋮ / contact name → Export chat. Choose Attach media to also import photos/videos (a
.zip), or Without media for text only (a .txt). Upload the file below.
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Contacts (0)
🔍
| Phone | Name | Stage | Labels | Notes | Status |
|---|
Broadcast campaigns
| # | Date | Template | Lang | Total | Sent | Failed | Delivered | Read |
|---|
Scheduled campaigns
Broadcasts queued to send at a future time. Set these up from the inbox's Broadcast window.
| # | Send at | Template | Recipients | Cost | Status |
|---|
🔖 Chat labels
Everyone can create labels and put them on chats (the 🔖 button in a chat, or long-press a chat → Labels) and filter the chat list by a label. Here admins can add, rename, recolour or delete them — renaming or deleting changes every chat that has the label.
| Colour | Label | Chats |
|---|
Add a file
Portfolio, brochure, price list… stored once. Staff send them from any chat (⚡ button → 📚 Files, free inside the customer's 24-hour window) or attach them to a PDF / photo / video template at any time — in the chat, Message Center or Broadcast.
Files
| Title | File | Team |
|---|
Add quick reply
Quick replies
| Title | Text |
|---|
Welcome message
🕘 Working hours
India time, the same for Sales and CRM. Calls and alerts reach everyone at any time (Sundays and holidays too) unless they switch them off themselves: “Out of work” (available only outside working hours or on their leave day) has two separate switches inside, 📞 Calls and 🔔 Alerts — being out of work alone doesn't turn them off. Everything is back on at the next opening time. The reply below goes out once per evening: between closing time and the automatic time only to customers of someone who is “Out of work”; from the automatic time until the next opening (overnight, Sundays, holidays) to everyone who writes, and to callers nobody picks up. Staff can still reply as normal.
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Opt-out / opt-in replies
Sent automatically when a customer replies STOP or START.
Your templates
Each WhatsApp number has its own templates. To add one, open WhatsApp Manager → Message templates → Create template on that number's account (choose Utility for booking messages). Approved templates appear here and in the inbox automatically.
| Name | Team | Language | Category | Status |
|---|
Add agent
Once you add an agent, the inbox will require login. Agents' sent messages are tracked for analytics.
Admin + a department = department admin: their number's chats, message alerts and calls, plus the admin pages.
Admin + no department = super admin: sees and messages everything, gets every message alert, but no calls.
Any other department (Accounts, Artists, Management…) = team board + read-only customer chats: they can read every chat and post on the board, but can't send, call or change anything on WhatsApp.
Admin + no department = super admin: sees and messages everything, gets every message alert, but no calls.
Any other department (Accounts, Artists, Management…) = team board + read-only customer chats: they can read every chat and post on the board, but can't send, call or change anything on WhatsApp.
Agents
| Username | Name | Department | Role |
|---|
Performance analytics
| Agent | Messages sent | Conversations | Avg. first response |
|---|
Activity log
Every user interaction — logins, messages, media, stage changes, admin actions — most recent first.
| Time | User | Action | Detail |
|---|
Daily summary
New chats started and calls, per day.
| Day | New chats | Calls in | Calls out | Missed |
|---|
Who called
Every call in the period — newest first.
| When | Contact | Direction | Details | Number |
|---|
Total estimated spend
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By message type
| Category | Messages | Cost |
|---|
By day (last 30)
| Day | Messages | Cost |
|---|
Pricing (per message)
Set these to your real Meta rates — costs are estimated from them at send time.
Default country code
Applied to imported/added numbers that have no country code (e.g. a 10-digit local number).
CRM stages
Comma-separated pipeline stages customers move through. Agents classify customers into these from the inbox.
GIF / Sticker picker
Add either key below to enable GIF & sticker search in the inbox — you only need one. If both are set, Tenor is used.
Open this link (the API often won't show up in search) → pick your project → Enable. Then Credentials → Create credentials → API key.
Easiest option: go to developers.giphy.com → Create an App → API → copy the key.
CRM app connection
Lets your CRM app send quotations and invoices to customers on WhatsApp through this dashboard. Give your developer the address, the connection key and the developer guide (docs/CRM-Integration-Guide.pdf).
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New enquiries on the CRM number
Sent once, to people who have never messaged before, instead of the welcome message. CRM staff can also use 🔀 Send to Sales on any chat (right-click / long-press).
Lead assignment
The first lead goes to a random team member, then each next one goes to the next person, so leads are shared equally as they arrive. Department admins only take part if they switch on Get new leads assigned to me (their profile menu, or 📥 in Agents). Everyone assigned gets a notification. People who haven't logged in for 30 days are skipped. The owner is just who's responsible — everyone in Sales can still read and reply to every Sales lead. You can change an owner anytime from the chat's 👤 Assign button.
Missed-call auto-reply
Automatically sent to a customer on WhatsApp when their call isn't answered (e.g. all agents busy). Works within the 24-hour window (a call opens it). Leave blank to turn it off.
About
WhatsApp Cloud API dashboard for Nizan Makeovers. Admin access is granted to agents with the admin role — manage them in the Agents tab.